Frequently Asked Questions
We are here for you. The FAQ section might help you resolve your doubts on the spot.
Do not hesitate to contact us. We will get back to you as soon as possible
633 095 603633 095 603
nkwings@nkwings.com
Monday to friday
9:30h-17:30h
Central European Time (CET)
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How do I exchange or return a purchased item?
If your return results from a size mismatch, we suggest that you contact us via Whatsapp at +34633095603 (09.30-17.30CET). We will happily advise you and we will expedite the exchange so you can enjoy your nk·wings garment as soon as possible.
If you have simply changed your mind, you may return it within 15 calendar days from the day of the purchase of the item in question.
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How can I pay for my purchases?
Accepted methods of payment:
• Credit/Debit Cards: Visa, MasterCard, American Express
• Paypal
• Bizum
• Bank TransferPayments via credit card or bizum, are made under the security systems of the redsys platform.
Payments by Paypal under Paypal's security systems. -
I have returned an item paid for by bank transfer. How will the refund be made?
Once the returned item has been received, we will refund you according to the payment method you used. Payment processing may take up to 14 business days. Returned items will be refunded, excluding the original shipping cost. We will keep you informed throughout the process.
If you prefer, we can save your refund as a credit for future prurchases on www.nkwings.com. The amount will be applied at checkout of your next order upon your express request via Whatsapp at +34633095603 (schedule 09.30-17.30CET).
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Can I save an article that I like?
FAVOURITES
Add the items you like the most to your Favorites list so you don't lose sight of them.
Then log in or create an account if you want to have access to this functionality.
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Items received are wrong or have a defect. What I do?
It is our duty to make sure that every item arrives to you in perfect conditions, so that you are satisfied with your purchase. However, if you receive a damaged or defective item, or if it does not correspond to the description on the page, please contact our Customer Service as soon as possible. We will make the appropriate return and process your full refund for the defective item.
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In which countries can I buy?
Shipping all over the world*
The list of exact countries with purchase are identified in the shipping section, on these same Frequently Asked Questions page.
Secure payment
The Site guarantees a SECURE CHECKOUT, according to the https protocol.
Accepted methods of payment:
• Credit/Debit Cards: Visa, MasterCard, American Express
• Paypal
• Bizum
• Bank Transfer
Payments via credit card or bizum, are made under the security systems of the redsys platform.
Payments by Paypal under Paypal's security systems.
Credit/Debit Card payments under DSP2 directive
What is DSP2?
DSP2 is a new European law that has been passed to make online payments more secure. When you place an order with your card, your bank may ask you to confirm your identity through the 3D Secure verification system.
What are the steps to complete the payment after placing an order?
When you place an order within Europe, your bank may direct you to the 3D Secure verification system. There are many ways to verify online payments and they may ask you to confirm your identity by SMS, email or touch ID. Once your payment has been verified and your order has been placed, you will be directed to the nk-wings confirmation page. You will receive an email as soon as we confirm your order.
How will my bank confirm my identity?
Contact your bank to understand what their 3D Secure verification process will be. Make sure your bank has your correct personal details, in case they use email or SMS messages for 3D Secure verification.
What should I do if I cannot place an order?
If there is something wrong, you can contact our Customer Service and process the order via Whatsapp +34633095603 (09.30-17.30CET).
Invoices
In compliance with our sustainability plan, we do not send paper invoices. If you wish, you may access your invoice digitally from your customer area, if you have registered at the time of purchase or you could request it by e-mail at nkwings@nkwings.com.
Shipment
We distribute nearly worldwide under the following shipping charges and conditions.
Spain
Spanish peninsula | Orders above 50,00€: free shipment. Orders below 50,00€: 5,00€. |
Balearic Islands | Orders above 65,00€: free shipment. Orders below 65,00€: 7,00€. |
Ceuta and Melilla | 32,00€. |
Canary Islands | 32,00€. |
Andorra
Andorra | 32,00€. |
UE
Germany | 13,00€ |
Austria | 18,00€ |
Belgium | 15,50€ |
Bulgaria | 18,00€ |
Cyprus | 35,00€ |
Denmark | 18,00€ |
Estonia | 18,00€ |
Finland | 18,00€ |
France | 14,50€ |
Greece | 18,00€ |
The Netherlands | 15,50€ |
Hungary | 18,00€ |
North Ireland | 18,00€ |
Italy | 13,00€ |
Latvia | 18,00€ |
Lithuania | 18,00€ |
Luxembourg | 15,50€ |
Malta | 35,00€ |
Monaco | 15,50€ |
Poland | 18,00€ |
Portugal | Orders above 65,00€: free shipment. Orders below 65,00€: 7,00€. |
Czech Republic | 18,00€ |
Romania | 18,00€ |
Sweeden | 18,00€ |
Rest of the world
Albania | 48,00€ |
Saudi Arabia | 46,00€ |
Argentina | 46,00€ |
Australia | 46,00€ |
Azerbayan | 48,00€ |
Azores | 35,00€ |
Bahamas | 48,00€ |
Bahrein | 46,00€ |
Belarus | 48,00€ |
Bolivia | 46,00€ |
Bosnia Herzegovina | 48,00€ |
Brazil | 46,00€ |
Canada | 46,00€ |
Chile | 46,00€ |
China | 46,00€ |
Colombia | 46,00€ |
South Korea | 46,00€ |
Costa Rica | 46,00€ |
United Arab Emirates | 46,00€ |
Ecuador | 46,00€ |
USA | 46,00€ |
Egypt | 46,00€ |
El Salvador | 46,00€ |
Scotland | 16,50€ |
Phipilines | 46,00€ |
Wales | 16,50€ |
Georgia | 48,00€ |
Gibraltar | 48,00€ |
Guernsey | 32,00€ |
Honduras | 46,00€ |
Hong Kong | 46,00€ |
India | 46,00€ |
Indonesia | 46,00€ |
England | 16,50€ |
Iraq | 46,00€ |
Reunion Island | 48,00€ |
Island | 48,00€ |
Israel | 46,00€ |
Jamaica | 48,00€ |
Japan | 46,00€ |
Jersey | 32,00€ |
Jordan | 46,00€ |
Kazajistan | 48,00€ |
Kosovo | 48,00€ |
Kuwait | 46,00€ |
Lichtenstein | 32,00€ |
Madagascar | 48,00€ |
Madeira | 35,00€ |
Malaysia | 46,00€ |
Maldives | 48,00€ |
Morocco | 46,00€ |
Mauritius | 48,00€ |
Mexico | 46,00€ |
Nicaragua | 46,00€ |
New Zealand | 46,00€ |
Panama | 46,00€ |
Paraguay | 46,00€ |
Peru | 46,00€ |
Dominican Republic | 46,00€ |
RFY of Macedonia | 48,00€ |
Russia | 48,00€ |
Serbia | 48,00€ |
Singapur | 46,00€ |
South Africa | 46,00€ |
Switzerland | 32,00€ |
Thailand | 46,00€ |
Turkey | 48,00€ |
Ukraine | 48,00€ |
Uruguay | 46,00€ |
Venezuela | 46,00€ |
Shipping times
Shipping times are variable from 24h in peninsula, from 3 to 5 days EU and more than a week outside the EU.
For customized items
Shipping times are longer due to the added time required for customization. Please consult about the service of the specific item.
For pre-sale items
Due to the added time required for their manufacture, the shipping times will be longer. Please inquire about the service for the specific item.
Returns
If your return results from a size mismatch, we suggest that you contact us via Whatsapp at +34633095603 (09.30-17.30CET). We will happily advise you and we will expedite the exchange so you can enjoy your nk·wings garment as soon as possible.
If you have simply changed your mind, you may return it within 15 calendar days from the day of the purchase of the item in question.
It is imperative that the product is returned in perfect condition, unused, unwashed, without makeup stains when tested, with all original protected packaging and labels.
Should the conditions are not met, the return will not be accepted and the refund will not be made.
The cost of the return, if accepted, will run on MY·ATTITUDE S.L.
WE DO NOT ACCEPT RETURNS FOR PERSONALIZED ITEMS.
If you need help, please contact us via Whatsapp at +34633095603 (schedule 09.30-17.30CET).
Refunds
Once the returned item has been received, we will refund you according to the payment method you used. Payment processing may take up to 14 business days. Returned items will be refunded, excluding the original shipping cost. We will keep you informed throughout the process.
If you prefer, we can save your refund as a credit for future prurchases on www.nkwings.com. The amount will be applied at checkout of your next order upon your express request via Whatsapp at +34633095603 (schedule 09.30-17.30CET).
Defective items
It is our duty to make sure that every item arrives to you in perfect conditions, so that you are satisfied with your purchase. However, if you receive a damaged or defective item, or if it does not correspond to the description on the page, please contact our Customer Service as soon as possible. We will make the appropriate return and process your full refund for the defective item.
How to take my measurements
A Head
To take the measurement, surround your head with a tape measure above your eyes.
B Chest
Surround with a tape measure the most protruding point of your chest and your back, just below the armpit.
C Waist
Surround your waist with a tape measure without slack.
D Hip
Surround your hips with a tape measure in the part of greater volume.
E Thigh
Surround your thighs with a tape measure in the part of greater volume.
Size charts
CHEST | WAIST | HIP | THIGH | |
---|---|---|---|---|
XS | 75-83 | 60-65 | 86-92 | 52-54 |
S | 83-88 | 65-70 | 93-97 | 54-56 |
M | 88-92 | 70-75 | 98-102 | 56-58 |
L | 92-98 | 75-80 | 103-107 | 59-61 |
XL | 98-104 | 80-85 | 108-112 | 62-64 |
XXL | 104-110 | 85-90 | 113-117 | 65-67 |
CHEST | WAIST | HIP | THIGH | |
---|---|---|---|---|
XS | 29,5-32,5 | 23,5-25,5 | 34-36 | 20,5-21,25 |
S | 32,5-34,5 | 25,5-27,5 | 36,5-38 | 21,25-22 |
M | 34,5-36,5 | 27,5-29,5 | 38,5-40 | 22-23 |
L | 36,5-38,5 | 29,5-31,5 | 40,5-42 | 23,5-24 |
XL | 38,5-41 | 31,5-33,5 | 42,5-44 | 24,5-25,25 |
XXL | 41-43 | 33,5-35,5 | 44,5-46 | 25,5-26,5 |
*Tip: If you are between two sizes, prefer the smallest if you like to wear the tightest clothes. If you like to have the loosest clothes, prefer the larger size. In the case of T-shirts/tops with a built-in bra, guide yourself by the size of the bra.
Head
Our visors are equipped with a Velcro system in two different areas, thus offering a perfect fit for all adult head sizes from XS to XXL. Cut with scissors the excess tape if your size is small.
Size conversion table
Outerwear
EU ES, FRA, PT | EU DE, BE, NL, NO, SV, DK | IT | UK | US | |
---|---|---|---|---|---|
XS | 32-34 | 30-32 | 34-36 | 4 | 2-4 |
S | 34-36 | 32-34 | 38-40 | 6-8 | 4-6 |
M | 38-40 | 36-38 | 40-42 | 10-12 | 8-10 |
L | 42-44 | 40-42 | 44-46 | 14-16 | 12-14 |
XL | 46-48 | 44-46 | 48-50 | 18-20 | 16-18 |
XXL | 50-52 | 48-50 | 52-54 | 22-24 | 20-22 |
Bras
CHEST CONTOUR (cm) | EU | ES/FR | UK | |
---|---|---|---|---|
XS | 75-83 | 65 | 80 | 30 |
S | 83-88 | 70 | 85 | 32 |
M | 88-92 | 75 | 90 | 34 |
L | 92-98 | 80 | 95 | 36 |
XL | 98-104 | 85 | 100 | 38 |
XXL | 104-110 | 90 | 105 | 40 |
Washing symbols
Always wash separately. |
Wash separately the first time. |
Machine wash cold on gentle cycle, with mild soap. |
Do not bleach. |
Do not tumble dry. |
Do not iron. |
Hand wash cold with mild detergent. |
Clean with a cloth soaked in hot water. Clean with baby wipes. |
Fill the bottle with lukewarm water and add a few drops of dishwasher soap to half its capacity. Screw the cap on tightly and shake vigorously for 10 seconds. Rinse well with hot water and let it air dry without the cap. |
Tips so that your clothes are always impeccable
1. Wash white and light-colored items separately from colored or dark items.
2. Don't overfill the washing machine. With an excess load, the clothes may not be clean enough.
3. We recommend that you wash with neutral detergents because they contain less bleaching agents.
4. Use detergent and fabric softener sparingly. If you go overboard, stains may appear on the clothes.
5. Avoid using tumble dryers. Fabrics become dull and garments wear out.
6. High temperatures are harmful to fabrics.
7. When you dry your clothes outside, avoid direct sunlight.
Contact
EMAIL
Do you have any question or query? Email us at nkwings@nkwings.com and we will answer you as soon as possible.
WHATSAPP
You can send us a whatsapp at +34 633 095 603 during customer service hours and we will answer you as soon as possible.
PHONE
You can call us at +34 633 095 603 during customer service hours.
Customer service hours
Monday to friday
09:30h - 17:30h
Central European Time (CET)