Privacy policy

At Ceylan Diamantes,  we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, and other applicable regulations.

1. Data Controller

The data controller responsible for processing your personal data is:
Ceylan Diamantes
Registered Office: Camí dels Ollers 111, Tordera, Barcelona (ES) 08490, Spain
Tax Identification Number (NIF): 45540472N
Email: info@ceylandiamantes.com

2. Information We Collect

We may collect the following types of personal data when you interact with our website, services, or contact us:

Personal Information: Name, email address, phone number, and other details you provide when filling out forms or contacting us.

Booking and Service Information: Details related to your bookings, such as preferences for luxury retreats, events, or services (e.g., villa stays, tours, transfers, or private chef requests).

Technical Data: IP address, browser type, device information, and usage data collected automatically when you visit our website.

3. How We Use Your Data

Your personal data is used for the following purposes:

To provide and manage the services you request, such as organizing luxury retreats, events, tours, transfers, or private chef services.

To respond to your inquiries and provide customer support.

To send you commercial and technical information about our products and services, with your explicit consent.

To improve our website, services, and user experience through analytics and technical data.

To comply with legal obligations and protect our legitimate interests.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you provide explicit consent, such as for receiving marketing communications.

Contractual Necessity: To fulfill our obligations related to services or bookings you request.

Legitimate Interests: For improving our services, ensuring website functionality, or protecting our business operations.

Legal Obligations: To comply with applicable laws and regulations.

5. Data Sharing

Your personal data will not be shared with third parties except in the following cases:

With service providers (e.g., payment processors, tour operators, or transportation providers) necessary to fulfill your requested services, who are contractually obligated to protect your data.

When required by law or to respond to legal processes.

With administrative, commercial, or technical services within Ceylan Diamantes for operational purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, loss, or destruction. These measures are designed in accordance with the state of technology and the nature of the data processed. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

Access: Request access to the personal data we hold about you.

Rectification: Request correction of inaccurate or incomplete data.

Cancellation: Request deletion of your personal data.

Opposition: Object to the processing of your data for specific purposes, such as marketing.

To exercise these rights, please send a written request to:
Ceylan Diamantes
Av. de la Riera de Cassoles, 43 Barcelona, España
Alternatively, contact us via email at info@ceylandiamantes.com. Please include details of the file(s) or data you wish to access or modify.

8. Marketing Communications

With your explicit consent, we may send you commercial and technical information about our products and services via email or equivalent means. You may withdraw your consent at any time by contacting us or using the unsubscribe link provided in our communications.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once no longer needed, your data will be securely deleted or anonymized.

10. Cookies

Our website may use cookies to enhance your browsing experience and collect technical data. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:
Ceylan Diamantes
Av. de la Riera de Cassoles, 43 Barcelona, España
Email:info@ceylandiamantes.com

13. Jurisdiction and Applicable Law

Any disputes arising from this Privacy Policy will be subject to the jurisdiction of the courts at the registered office of Ceylan Diamantes (Spain) and governed by applicable Spanish state and regional laws.